FAQ
 

How do I proceed when creating an order?

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Availability of a product is visible underneath the picture by the green sign "+" in a cart – meaning the product is in stock and you can order it.

• To start with, you need to choose the right combination/size of the goods, if there is a drop down box. CAUTION! The system will add the smallest size of the ring into your cart by default. That is why you need to choose the correct size yourself.

• Click on the icon Add to cart – and the product will automatically ‘fly’ into the cart.

• If you wish to continue shopping, feel free to choose another product/size. Product you chose previously will stay in your cart.

• When you are ready to finish your order, click on the red shopping cart icon in the top right corner. Contents of your cart will be displayed and you’ll be able to change the number of products or remove something from your cart. You will be able to see the total amount to pay for goods and transport.

• Fill in the order form with the necessary data..

• After selecting the gift, go to the selection of transport and payment method.

• Re-check your details and the order, especially all the required fields.

• If everything is correct, click on the Next button.

• The summary of your order will be displayed. You can still change the payment method at this point (if you wish to change it, click on the icon Change the payment method . If everything is correct, all you have to do now is confirm the order by clicking on the CONFIRM order.

• If the order was properly created, after a few seconds you will receive a notification email.

• If you experienced any problems while creating your order, you can contact us by phone, email or the Live chat service. We are always happy to help.

 

How much is the shipping / postage?

The ordered goods are shipped by post. The shipping cost depends on the value of your order and destination.

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How can I pay?

We offer you 2 payment methods:

• Pay with PayPal – secure payment via PayPal account or with card.

• Pay by credit / debit card – pay with highest security on bank site.

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How many days until the goods are delivered to me?

• Orders with gold jewellery received after 9:00 am and on weekends are processed only on the next working day!

• Orders received before 13:00 with payment on delivery are processed on the same working day.

• Delivery period by Post is 5-7 days from the day of despatch by our company. The goods are delivered only on working days! If you do not receive your goods by this period, don’t hesitate to contact us. We will provide you with tracking number of your shipment or the phone number for the courier. 

 

What services do you offer – resizing, engraving?

Unfortunately, we do not manufacture the jewellery, therefore we do not offer any services connected to altering the jewellery or engraving. Please bear in mind that if you modify the products purchased in our e-shop, the warranty for the goods is automatically void.

 

Do you do personalised cups?

We order cups from respected manufacturers, we do not manufacture them.